How do I request a Chargeback?

In the case of fraudulent activity, merchant disputes, authorisation-related disputes or point of interaction errors, Tally protects you under the Mastercard chargeback scheme. Customers have 120 days from the date of the transaction in which to notify Tally and provide the details of the incorrect charge, at which point we will process fraudulent claims within 24 hours, and all other claims within 45 days.

For more information, visit the page below: http://www.theukcardsassociation.org.uk/individual/chargeback-for-credit-and-debit-card-purchases.asp